Our work is focused on working with a wide range of stakeholders across south east London to deliver end-to-end pathway transformation. This includes:

  • engaging with those with lived experience to understand their experiences and how services can be improved;
  • developing of self-management resources to empower patients to manage their condition;
  • improving the resources available to GPs and other primary care colleagues so they are able to support patients in primary care (e.g. via advice and guidance);
  • developing and enhancing community services to reduce pressure on hospital services and deliver care closer to home; and
  • improving hospital pathways to ensure every appointment is value adding.

Recent achievements

South East London Waiting Times Website

We recently launched the South East London Waiting Times Website which allows primary care colleagues to access up-to-date information on waiting times for first outpatient appointments across the hospital sites in south east London. The website also incudes information on the alternative services available in each borough to remind referrers of what community provision or advice and guidance support is available. A patient view is currently in development and will be available in the coming months.

Community Services

Planned Care Community Services can reduce pressure on hospital services and ensure patients receive care closer to home. A key focus in recent years, has been to ensure that there is consistent provision across all six boroughs in south east London and we now have consistent community services in dermatology, ophthalmology and ENT across the ICS. We are the only ICS in London to do so. These services utilise a different workforce (e.g. GP with Extended Roles, optometrists), allowing us to increase overall capacity and reduce waiting times.

Further information

For further information please contact the South East London Planned Care Team: plannedcare@selondonics.nhs.uk

News, stories and events

Extra urgent dental appointments now available

If you need urgent dental care for any of the following conditions, you can book an urgent appointment by visiting NHS 111 on the NHS app, online at 111.nhs.uk or by calling 111. Severe toothache: persistent and intense pain that cannot be managed with over-the-counter painkillers. Dental abscess: infection causing swelling, pain, and possibly fever. […]

19 Jan 2026
Launch of new NHS Excellence Awards

The new NHS Excellence Awards are open, providing a national platform to recognise the outstanding work taking place across health and care, sharing the best of the NHS with the rest of the NHS. Every day, local teams are delivering improvements that drive better outcomes, strengthen services and support better experiences for patients and communities. […]

19 Jan 2026
New: Guide to healthcare 

NHS South East London is launching a new campaign to help people find their way to the care they need – whether it’s going to their local pharmacy, a minor eye conditions service or resting up at home. The aim is to raise awareness of the full range of options and to increase people’s knowledge […]

05 Jan 2026