Our work is focused on working with a wide range of stakeholders across south east London to deliver end-to-end pathway transformation. This includes:

  • engaging with those with lived experience to understand their experiences and how services can be improved;
  • developing of self-management resources to empower patients to manage their condition;
  • improving the resources available to GPs and other primary care colleagues so they are able to support patients in primary care (e.g. via advice and guidance);
  • developing and enhancing community services to reduce pressure on hospital services and deliver care closer to home; and
  • improving hospital pathways to ensure every appointment is value adding.

Recent achievements

South East London Waiting Times Website

We recently launched the South East London Waiting Times Website which allows primary care colleagues to access up-to-date information on waiting times for first outpatient appointments across the hospital sites in south east London. The website also incudes information on the alternative services available in each borough to remind referrers of what community provision or advice and guidance support is available. A patient view is currently in development and will be available in the coming months.

Community Services

Planned Care Community Services can reduce pressure on hospital services and ensure patients receive care closer to home. A key focus in recent years, has been to ensure that there is consistent provision across all six boroughs in south east London and we now have consistent community services in dermatology, ophthalmology and ENT across the ICS. We are the only ICS in London to do so. These services utilise a different workforce (e.g. GP with Extended Roles, optometrists), allowing us to increase overall capacity and reduce waiting times.

Further information

For further information please contact the South East London Planned Care Team: plannedcare@selondonics.nhs.uk

News, stories and events

Improved data and analytics services to support population health and neighbourhood-based care

We are working with practices and partners across the health and care system to improve the data available to health and care professionals, NHS researchers and to organisations to better plan health and care. The London Data Service is the next development in this area. The new service is NHS owned and managed, having been […]

28 Mar 2025
Pancreatic enzyme replacement therapy (PERT) shortage

In the UK, there is a shortage of a type of medicine called pancreatic enzyme replacement therapy (PERT), which some people need to help them digest food properly. This medicine is important for people whose pancreas, an organ in the body, does not produce enough enzymes. Enzymes help the body break down food so it […]

14 Feb 2025
NHS South East London unveils plan to tackle alcohol harm

NHS South East London (NHS SE London) is set to take action against the growing public health impact of alcohol, following a new report outlining measures to improve treatment, reduce harm, and alleviate costs on health and care services. We’re facing a significant public health crisis due to alcohol-related harm, with approximately 1,500 deaths annually […]

14 Jan 2025