What is personalised care?

Personalised care is about you having more choice and control around the support you receive to live a healthy and comfortable life. Your care is based on ‘what matters’ to you and your individual needs, skills and interests.

Practitioners will work with you, and those close to you, to decide what you need to achieve a good life. Choice plays a big factor in everyday life, and that should be no different when it comes to decisions about the support you receive. You are supported to understand the options and work together to make decisions about what will help you to manage your health and wellbeing.

You are seen as a whole person, which means that the help you receive to live a healthy and independent life, may extend beyond healthcare alone.

Easy-read information about personalised care here.

What is good personalised care?

People say:

• I feel listened to and respected.
• I receive information about my health and support, in a way that is clear to me.
• I understand my choices and work with practitioners and those close to me to make decisions.
• I am seen as a whole person, with goals, skills and interests. Some of the things I need may extend beyond healthcare alone.
• I feel more in control of my own health and wellbeing, helping me to live my best life.

Practitioners and services say:

• We listen to what matters to you.
• We make sure that you (and those close to you) are involved in decisions about your care and support.
• We set dates to review your support and review your plans as and when it is necessary.
• We discuss the options available to you, including any benefits and risks so you can make informed decisions.
• We equip you with information and skills to help you to manage your health and wellbeing.