Personalised care is about you having more choice and control around the support you receive to live a healthy and comfortable life. Your care is based on ‘what matters’ to you and your individual needs, skills and interests.
Practitioners will work with you, and those close to you, to decide what you need to achieve a good life. Choice plays a big factor in everyday life, and that should be no different when it comes to decisions about the support you receive. You are supported to understand the options and work together to make decisions about what will help you to manage your health and wellbeing.
You are seen as a whole person, which means that the help you receive to live a healthy and independent life, may extend beyond healthcare alone.
Easy-read information about personalised care here.
People say:
Practitioners and services say:
Learn more about what it is, and how it should be offered to people in south east London.
`Find out more`Discover events, activities, networks, and chances to volunteer in your Lambeth neighbourhood.
If you are a practitioner in South East London and would like to learn more about delivering personalised care, you can visit the training hub for information and training resources. You can also contact the personalised care team at personalised.care@selondonics.nhs.uk.
In South East London, we are working towards people having more choice, control and flexibility around their care and support. If you feel the support you are receiving could be more personalised to your needs, talk to a member of staff from the service that is supporting you. If you are receiving support in hospital, you can also contact the Patient Advice Liaison Service (PALS). If you would like to share feedback or make a complaint about the support you have received, you can visit the SEL ICS ‘contact us’ page.
A meeting of the Partnership Southwark Strategic Board will be held in public on Thursday, 27 November 2025. This board is made up of representatives from organisations within Partnership Southwark as well as community representatives within the borough. People and community members from the borough are welcome to attend and ask questions. You can submit […]
A new collaboration between Operose Health’s four Southwark practices, Falmouth Road, Silverlock Medical Centre, the Lister Practice and Queens Road Surgery, is taking health to the heart of the community, providing information, testing and signposting to further support in a bid to improve health outcomes and reduce inequalities in health At the launch of their […]
Following a successful pilot, Southwark’s community-led Chagas screening programme is set to continue until February 2026, with ambitions to expand beyond that date. The year-long pilot, which ran from October 2024, has been extended, thanks to additional funding from Southwark Council’s public health department. As the first initiative of its kind in London, the project, […]