We saw the need for a unified approach to attract, develop and retain a skilled and satisfied pharmacy workforce. Therefore, we created the ‘One Pharmacy Workforce Model’ to support pharmacists, pharmacy technicians and pharmacy assistants across health and care organisations.
It focuses on:
- Flexible resourcing.
- Collective system leadership.
- Collaboration.
- Career development opportunities.
- Sustainable careers.
- Multidisciplinary team (MDT) working.
The framework
The model captures the complexity of the pharmacy workforce and aligns with national policies.
It operates at four levels:
- System level – Building collective leadership across partners to create a shared approach.
- Working environment – Promoting integration and mobility while retaining specialisms.
- Team level – Designing teams to optimise skills, roles and responsibilities.
- Individual role design – Supporting tailored development and growth.
The model incorporates top-down interventions to improve system-wide approaches and bottom-up strategies to help individuals and teams adapt for greater efficiency and effectiveness.
Cross-sector collaboration
Two networks work together to implement the model:
- SEL Integrated Pharmacy Workforce Group (IPWG) – Focuses on leadership and workforce transformation.
- SEL Transforming and Integrating Medicines Optimisation Network – Engages the wider pharmacy workforce to drive collaboration and innovation.
This partnership ensures a cohesive and sustainable approach to building a flexible and resilient pharmacy workforce in south east London.
